Power and Control Solutions L.L.C. is referred to as "PCS" in the following terms.
Shipping Policy
If an item is indicated as in stock it will usually be shipped within 24 hours. If the order is placed after our normal business hours or on a holiday or weekend, shipment will occur the next business day. All in stock items are subject to prior sales. If an item purchased is temporarily back ordered or out of stock you will be notified of the delivery date before PCS proceeds with processing the order. PCS reserves the right to drop ship your order from the factory. Some areas may incur additional shipping costs. You will be informed of a drop shipment, or additional costs before we process your order. You may cancel before we process your order.
Cancellation Policy
Before It Ships - PCS understands that circumstances change. You may cancel your order BEFORE IT SHIPS. We usually ship the same day we receive your order. You will be responsible for all credit card fees we incur and they will be deducted from your refund.
After It Ships - You will be responsible for the original shipping fee, the return shipping fee, and credit card fees we incur. All these charges will be deducted from your refund. All refunds will be issued less the actual shipping charges (sometimes included in the items selling price). Allow up to 10 days for a credit card refund. In addition, some returns may be assessed up to a 20% restocking fee.
Shipping Damage Policy - Damages are rare but can happen. YOU MUST INSPECT THE SHIPMENT BEFORE SIGNING THE BILL OF LADING! Any damage MUST be noted on the Bill of Lading. If you sign for freight as received in good condition, and it has damage, PCS WILL NOT BE ABLE TO HELP YOU!
FAILURE TO REPORT DAMAGE ON THE BILL OF LADING WILL REQUIRE YOU TO ATTEMPT TO COLLECT FROM THE FREIGHT CARRIER AT YOUR TIME AND EXPENSE!
Return Policy
Returned items are subject to a 20% restocking fee. Items must be returned within 30 days and in brand new condition, including packaging. PCS, at its discretion, may refuse a return based on the condition of the item or its packaging. The customer will be responsible for all shipping fees and credit card fees incurred by PCS. Sales are final on all parts and parts may not be returned without an RMA number.
